Terms & Conditions
Introduction
- These Terms and Conditions, alongside our Privacy Policy, outline the terms under which we offer our products and services, define your responsibilities as the user, and describe how we handle data collected from you and data you provide to us.
- Our Privacy Policy, detailing how we manage your shared and collected data, can be viewed at Privacy Policy.
- In these documents, we use the following definitions: “We” and “Us” refer to Quanta Healthcare Ltd, “You” refers to you as the patient accessing our site or services, “Site” refers to our website at thevirtualslimmingclinic.co.uk, “Service” refers to any specific medical service detailed herein, and “Services” encompasses all offerings on the Site.
- These documents affect your legal rights and obligations, so please read them carefully. If you do not agree to these terms, please refrain from using our Site or services.
- We reserve the right to update these Terms and Conditions at any time. Updates will take effect once accessible, and it is your responsibility to regularly review these Terms to stay informed of any changes.
About Us
- We are Quanta Healthcare Ltd T/A The Virtual Slimming Clinic, registered in England and Wales (Company No.15258555), with a registered office at 85 Great Portland Street First Floor London W1W 7LT
- For any queries, please contact us at info@thevirtualslimming.co.uk
About Our Website
- The content on our Site is for general information only and is not intended as a substitute for advice relevant to your specific circumstances. Please consult with a healthcare professional before making any decisions based on content from our Site.
- Information about products on this Site is for educational or general informational purposes only. This content should not be used to make or refrain from making any health decisions. Always consult with a healthcare professional before taking any action.
- We make no representations, guarantees, or warranties about the accuracy, completeness, or currency of the content on our Site.
- Where our Site includes links to other sites or third-party resources, these links are provided for your information. They do not signify our endorsement, and we accept no responsibility for any content on those sites.
- Some content on our Site may be user-generated and shared without moderation. Such content solely reflects the views of the user, not necessarily those of Quanta Healthcare Ltd If you have concerns about user-generated content, please contact us at info@thevirtualslimming.co.uk
- Certain Services may offer a user community. By accessing this area, you agree to adhere to the community guidelines. Failure to do so may result in revocation of access without notice or compensation.
- All content on our Site, including text, graphics, logos, and software, is the property of Quanta Healthcare Ltd. Reproduction, distribution, or derivative works require our express written permission.
Accessing Our Website
- Our Site is intended for residents of England and the UK. We do not guarantee content suitability for other locations.
- You must be 18 years or older to use our Site or purchase any products or medications.
- We may restrict access to parts of our Site or require registration for full access.
- If you have a user ID or password, you must treat this information as confidential.
- We reserve the right to disable any user ID or password if we believe you have failed to comply with these terms.
- If you believe your user credentials are compromised, please contact us promptly at info@thevirtualslimming.co.uk
- Unauthorised attempts to access our Site, including hacking and DDoS attempts, are prohibited.
About Our Services
- You are responsible for maintaining accurate personal and medical information with us. Providing inaccurate information may pose health risks or delay service delivery.
Quanta Healthcare Ltd
- Our services are provided in partnership with independent pharmacist prescribers registered with the General Pharmaceutical Council, and we work with GPhC-regulated pharmacies to fill and dispense any prescriptions (https://www.pharmacyregulation.org).
- You must be over the age of 18, reside in the UK, and complete a medical questionnaire for service eligibility. Your responses will be used to assess your treatment suitability. Incorrect or incomplete information may pose health risks.
- You will need to verify your identity and UK residence.
- We may contact you if clarification is needed and reserve the right to cancel your submission if verification is unsuccessful.
Cancellations, refunds and returns
- Our clinical team will usually review your submission within 24 hours. If treatment is deemed unsuitable, we will notify you by email and refund any payments within 5 working days.
- Cancellations can only be considered before the prescriptions are sent to the pharmacy’s online portal.
- If health conditions change or side effects occur, please notify us promptly. Non-disclosure may affect ongoing treatment suitability.
- Faulty or damaged goods will be replaced once the original is returned.
- Once dispensed, medications cannot be refunded.
- For more information, please see our Refund and return policy
Shipping Terms
- For approved treatments, a prescription will be issued in your name, and the partner pharmacy will handle dispensing and shipping.
- For more information, please see our Shipping Terms
Complaints
- For concerns or complaints, please email us at info@thevirtualslimmingclinic.co.uk
- We will work to resolve these promptly.
- For more information, please see our Complaints Policy
Limitation of Liability
- We exclude liability for any losses, whether direct, indirect, or consequential, associated with the use of our Site and its content, except in cases of death or personal injury from our negligence, or fraud.
Governing Law
- These Terms are governed by English law. Any disputes may be addressed in the courts of England and Wales, or if applicable, in Northern Ireland or Scotland.
- These Terms constitute the full agreement between us and supersede previous agreements.
- If any term is deemed invalid, the remaining terms continue in effect to the fullest extent permitted by law.
